How to order for Canada-wide Delivery:
Click on the person icon on the right hand side of our website to log in or create an account.Step Two
Browse the website and search for any items you would like to purchase. Once you find your item click on ADD TO CART to create a shopping cart, or click BUY IT NOW to purchase the one item. You can search for items by product category, on sale items, new products, and top sellers. Scroll down the main page to discover what’s new and hot at Vita!Step Three
Once you have finished shopping, you can click on the shopping cart icon at the top right of the page. You can adjust quantities on the right, or remove any items you do not want. Click CHECK OUT to proceed to the shipping information.Step Four
Fill in the correct the correct address for your items to be shipped to. Continue to shipping.Step Five
Double check all of the information is correct. Continue to payment.Step Six
Enter your credit card information and click ‘Pay now.’ Please be advised, we do not accept Visa Debit cards for payment.
**You will not be charged until your order is shipped. Cost is based on actual quantities.
**Our inventory levels are always being updated as we sell, order, and receive merchandise. If the product indicates ‘out of stock’ please check back regularly. You will be contacted if the product will not arrive in time to see if you would like to delay your order and wait for the out-of-stock items to be entirely filled or to go ahead and ship without.If you require assistance please feel free to contact us at:
All orders equal to or greater than $50 CAD will receive free shipping! Orders less than $50.00 CAD will be subject to a flat shipping rate of $9.95 CAD. All orders will be shipped via Canada Post, anywhere in Canada. We do not ship outside of Canada. **We do not ship perishable grocery items, those are available for delivery via Instacart.**Please note:
In the event of a Canada Post labour disruption, our shipping services will be suspended until further notice. We will send your order as soon as services resume. We encourage you to visit CanadaPost.ca for developments.RETURNS
We pride ourselves not only by the products we sell, but with the service we provide. If you are unhappy with a product you buy from us please let us know at email@example.com.
Full refunds are provided for unopened products returned to store no later than 30 days from date of purchase.
- Return shipping is at the expense of the customer.
- A copy of your receipt is required with the product for a full refund.
- Items will be refunded in the same tender that the purchase was made in.
- Refunds are not accepted on books or opened items.
- Product cannot be returned based on taste.
- Clearance Items and Special Orders are a final sale.
Payments for orders will be made to your credit card when the orders are packed and shipped based on actual available quantities. Please note, we do not accept Visa Debit cards.
FAQ:Where do you ship to?
We can ship anywhere in Canada that Canada Post ships to. For more information please contact us at:
Email: firstname.lastname@example.orgWhat should I do if I need to change my order?
Any changes to an existing order need to be submitted 24 hours in advance for us to accommodate. Standing orders (weekly, monthly etc.) can be arranged by calling us directly and are subject to a 24-hour lead time for changes and/or delivery.What if I need to cancel my order? Are there any fees for cancelling?
If you need to cancel an order, please give us a courtesy call to confirm. We can cancel it at no loss or fees, pending it has not already shipped.Are your discounts the same in-store and online?
We cannot verify senior discounts online or Customer Appreciation Day pricing and therefore are exclusive to in-store shopping. Rewards points are also exclusive to in-store shopping. Flyer item pricing does apply online.
How to order local, same-day delivery via Instacart:Step One
Find us on the Instacart website.Step Two
Create an account, and then select your product choices from all our usual items – supplements, groceries, and natural beauty products.Step Three
Click on ‘check out’ or select the shopping cart icon or your cart to finish your order. You will need to create an account to complete your order if you haven’t done so already.Step Four
Enter all the pertinent information such as your requested delivery time and address. Complete your purchase.
FAQ for delivery via Instacart:Is there a Delivery charge?
Yes, there is a delivery charge per order.Can you deliver outside of the city?
No, Instacart can only deliver within Winnipeg city limits.What form of payment do you accept?
We only accept credit payment at this time for all orders placed through Instacart.How do I know whether my order has been accepted or if my order is on its way?
You can see the status of your order through the service website or on the app. Once the courier has arrived, he/she/they will contact you to deliver your goods.When can I pick up my order?
Orders for pick up can be scheduled between 11am and 5pm in 15-minute intervals. When you arrive, please have your order number ready and call the store during your selected pick-up time.Can I accumulate Preferred Customer Points with my order?
No, these orders are sent to us via a third party and are not linked to your Preferred Customer Account.Are the prices the same as in the store?
All regular prices are the same with Delivery orders as they are in store. However, we cannot honour sale pricing as there are additional fees associated with running these services.Are these services available on Customer Appreciation Day?
Instacart is available on Customer Appreciation Day, but regular pricing will be in effect.